

Dedicated IT professional transitioning into the tech industry with hands-on experience in network infrastructure, system troubleshooting, and IT support. Proven ability to collaborate closely with IT engineers and deliver high-quality services to diverse clients, including film industry organizations. Proficient at providing both on-site and remote support, ensuring optimal system performance, and enhancing network security. Passionate about leveraging technology to drive business efficiency and eager to contribute expertise in a dynamic IT environment.
• Delivered IT services to various film companies through site visits and remote support.
• Built and maintained network infrastructures across multiple locations.
• Assisted with software and system deployment, ensured network security, and performed software updates for operational efficiency.
• Provided both on-site and remote IT support via ticketing systems and CRM tools to troubleshoot hardware and software issues.
• Served in a dual-role capacity, combining IT support and systems administration for a professional video editing studio.
• Managed and maintained critical IT infrastructure, including servers, NAS, firewalls, and EUC.
• Provided network security and system administration ensuring data protection and secure access.
• Led data backup processes for media assets and collaborated with external engineers on complex technical challenges and resolutions.
• Provided IT support by troubleshooting equipment and managing software licenses.
• Consolidated and archived finished project files to ensure all elements are backed up and stored properly.
• Managed the company website by updating editors' reels and embedding links to share with clients.
• Trained and managed a team to provide technical support to staff and clients.
Provided IT support by troubleshooting equipment and managing software licenses.
● Consolidated and archived finished project files to ensure all elements are backed up and stored properly.
● Managed the company website by updating editors’ reels and embedding links to share with clients.
● Trained and managed a team to provide technical support to staff and clients.