

Results-driven IT professional with extensive experience in managing IT infrastructure, cybersecurity, and cloud environments across diverse industries. Adept at server deployment, automation, and security hardening in both on-premises and cloud environments. Strong expertise in manufacturing IT systems, enterprise IT support, and process optimization. Passionate about driving system reliability, network optimization, and compliance through innovative solutions.
• Provided technical support for IT infrastructure, operating systems, and end-user productivity tools in multi-shift environments.
• Led cybersecurity mitigation strategies, disaster recovery planning, and compliance enforcement for enterprise clients.
• Managed server infrastructure, including Windows Server 2012, 2016, and 2019, ensuring high availability and performance.
• Deployed and optimized Microsoft 365 environments, configuring Active Directory, Group Policy, and cloud-based authentication.
• Conducted vulnerability scanning, penetration testing, and remediation to enhance enterprise security posture.
• Automated system administration tasks using PowerShell scripting to improve efficiency and reduce downtime.
• Supported virtualized environments (VMware, Hyper-V), maintaining high-performance server clusters.
• Provided Tier 3 support and managed incident escalations, collaborating with vendors and Microsoft Advanced Support.
Key Achievements:
✔ Enhanced network security and disaster recovery readiness by implementing SIEM solutions.
✔ Spearheaded process improvement initiatives to optimize IT operations in high-demand environments.
✔ Led cloud migration projects, ensuring seamless transitions to hybrid cloud architectures.
• Delivered technical support for enterprise applications, network troubleshooting, and firewall configurations.
• Managed IT operations for 70+ businesses, supporting 100+ virtual servers and multi-site networks.
• Deployed and maintained enterprise communication systems, VPNs, and remote access solutions.
• Ensured data integrity and backup compliance through Datto BCDR and cloud-based disaster recovery solutions.
• Diagnosed and resolved complex technical issues, collaborating with global IT teams.
Key Achievements:
✔ Implemented wireless infrastructure enhancements, improving connectivity in manufacturing and healthcare settings.
✔ Led enterprise-wide patch management and security updates to mitigate vulnerabilities.
✔ Managed server hardware, storage solutions, and virtualization deployments for clients.
• Administered network infrastructure for 300+ users, including 12 servers, 175+ network devices, and enterprise applications.
• Installed and configured SIEM solutions, optimizing security monitoring and threat detection.
• Built and maintained Active Directory environments, ensuring secure user authentication and policy enforcement.
• Deployed enterprise-grade firewall solutions (WatchGuard, SonicWall) to enhance network security.
• Developed and implemented disaster recovery plans, improving system resilience and compliance.
Key Achievements:
✔ Secured grant funding for fiber optic installations, improving network infrastructure reliability.
✔ Designed and managed custom reporting solutions for enhanced data analytics and business intelligence.
✔ Led server migrations and performance tuning, ensuring optimal uptime and efficiency.