Erwin Aviles

• Imaging laptops and desktops via LANdesk, Smartdeploy, HPDM and USB containing up to date Windows 10 base imagine . Performing L1, L2 and L3 support as needed to resolve tickets in a timely manner . Responding and resolving tickets as required by SLAs and SOPs
• Assisted and implemented features to enable over 500 employees to work remotely at the beginning of the COVID19 pandemic in March of 2020
• Successfully managed the implementation of a new phone system at 8 locations across the country . Configuring company iPhones & iPads via Airwatch, downloading approved applications via apple business manager, configuring application groups within Airwatch . Installing company approved desktop applications. . Adding and removing users to groups within Active Directory.
• Creating email groups within Office 365 portal, adding and removing users to said groups, giving users mailbox access to those groups
• Successfully managed the implementation of Microsoft Teams for over 800 employees . Reimaged over 100 laptops during a ransomware attack, successfully quarantined infected computers while still providing basic user end support
• Troubleshooting issues for employees on site and remote in 10 different states across the country . Self managed a migration of over 1000 computers from windows 7 to windows 10 within 4 and preformed post project support

. Basic troubleshooting with users remotely . Using Connectwise Manage and Automate to update status of tickets
• Occasional onsite visits to perform troubleshooting and install new hardware . Create, edit, and remove users in Active Directory . Performing Monthly Maintenance Checks and Reports . Virus Removals, Windows updates and Tune-ups . Create, edit, and remove users in Azure AD
• VM troubleshooting
• Firewall configuring, setup and installation

Multichannel Transmission Operator and Maintainer,
• Setting up antennas to provide fiber internet. . Running Ethernet cables to switch to provide access.
• Troubleshooting loss of network issues.
• Installs, operates, and performs unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas, and associated equipment. . Analyzes BIT/BITE diagnostics to isolate faults to the Line Replaceable Unit.
• Installs, operates, performs strapping, restrapping, preventive maintenance checks and services, and unit level maintenance on communication security devices. . Operates and performs Preventive Maintenance Checks and Services on assigned vehicles.
• Installs, operates, and performs preventive maintenance checks and services on assigned power generators. . Supervises operations and assists team members in the installation and operation of multichannel line-of-site and tropospheric scatter communications systems. . Supervises, performs and assists team members in the performance of unit level maintenance on assigned communications equipment.
• Requests logistical support.
• Prepares input for statistical and other operational reports. . Security Clearance

• Perform all General and Advance level repairs (computers, printers, tablets, smartphones, smart TV's, smart wearable's, and game consoles) . Use NOVA to track down issues, resolve, and escalate to meet SLA . Prioritize Completed Services/ Tickets by Contacting client or Updating it on NOVA within 24- 48hrs bases . Maintain Workflow on all repairs (Oversee all repairs and following proper repair guidelines to ensure repairs are accurately and quickly completed in a set amount of time.)
. Quickly and accurately diagnose technology issues and creating solutions and replace the issue if necessary . Troubleshoot all symptoms of suspect devices and isolating systems to help identify sources of problems for both hardware and software. . Virus Removals, Windows updates, Tune-ups, PC repurpose . Data backups and Migrations, and Recovery . Load software requested by the client or recommended by other repair agents. . Replace defective hardware in order to restore functionality to suspect devices.
• Conduct small training sessions with sales consultants and customer service specialists to successfully use the range of Geek Squad resources in solving customer needs to ensure no customer is ever left un-served or underserved.