

In my current role, I provide advanced software support by troubleshooting complex technical issues and collaborating with engineering teams to resolve system errors and bugs. I utilize ticketing and tracking systems to monitor and resolve customer issues within SLA guidelines. Additionally, I work closely with DevOps, engineering, and QA teams to enhance software tools and customer support processes through continuous improvement initiatives. I also develop and maintain technical documentation, such as troubleshooting guides and knowledge bases, to improve user experience and reduce support queries.
As an Executive Graphic Designer with a passion for creating standout visuals, I bring expertise in crafting custom designs for t-shirt printing and vinyl production. I excel at transforming client ideas into high-quality graphics that combine creativity and functionality. With a deep understanding of production processes and industry trends, I ensure designs are not only visually striking but also optimized for seamless printing and application. Dedicated to delivering exceptional results, I thrive in collaborative environments where innovation and attention to detail drive success.
In this role, I provided IT support to internal staff, addressing both hardware and software issues via email, phone, and chat. I managed IT ticketing systems to efficiently track, prioritize, and resolve issues, ensuring minimal disruption to operations. I also assisted with IT procurement, software deployment, and user training, enabling smooth onboarding and adoption across teams.
As a Business and Data Operations Analyst, I analyzed large datasets to provide technical insights and identify areas for operational improvement. I collaborated with cross-functional teams to address inefficiencies and implement process improvements, resulting in better business outcomes. Additionally, I delivered actionable insights to support executive decision-making through comprehensive data analysis and reporting.