

DEDICATED AND RELIABLE CUSTOMER SERVICE PROFESSIONAL
Display Adaptability by Taking on Different Roles in Dynamic Fast Paced Environment
Extensive experience with administrative activities and excellent organizational skills, prioritizing tasks and addressing ambiguity. Expert in processing banking and collection activities. Offer wide-ranging knowledge of product merchandising, payment processing, and safety standards.
Take highly collaborative approach in team-oriented environment, communicating effectively with teammates, exchanging helpful information and ideas. Build strong relationships with teammates, promoting accountability and trust.
Maintained keying balance, including check and invoices, utilizing CRS software for customer record verification. Functional user of Wausau Image RPS for data entry of remittances.
• Met same day processing goal with ~600 pieces of mail manually extracted per hour by making real-time decisions as documents and checks are processed.
• Proficient in processing customer payments with focus on accuracy, utilizing high-speed imaging equipment for data entry and verification in Image RPS and CRS.
• Operated lockbox equipment including high speed envelope opener and image transport for timely encoding and sorting of incoming mail, including attention to detail for machine maintenance.
• Operated Eagle to process and file payments, showing proficiency and reliability in using specialized software.
• Updated client accounts with high accuracy and efficiency, ensuring customer satisfaction and data integrity.
• Processed incoming mail and distributed customer information in timely manner, facilitating smooth communication and workflow.
• Entered new data into company system using various software tools, demonstrating proficiency and adaptability.
• Processed and organized incoming mail and invoices with speed and accuracy, ensuring timely delivery and customer satisfaction.
• Performed extensive data entry regarding bookkeeping, exhibiting attention to detail and data quality.
• Achieved high accuracy and confidentiality in data entry and documentation of client information and issues.
• Enhanced customer satisfaction and loyalty by providing exceptional service via phone and email.
• Increased communication and efficiency by making outbound calls for updates and processing incoming mail.
• Organized files and records in systematic and secure manner, ensuring easy access and retrieval.
• Entered patient data into clinic database with high accuracy and confidentiality, complying with privacy regulations and standards.
• Scheduled and logged in appointments for patients and providers, optimizing clinic workflow and efficiency.
• Organized and updated filing systems for various departments, ensuring easy access and security of data.
• Completed accurate and efficient data entry using various software applications, including Excel, Word, and Google Drive.
• Utilized Quicken for auditing accounts, verifying data quality and compliance with company standards.