Joshua Wetmore

• Acted as an ambassador for the product internally and externally and as the primary contact for queries related to the product.
• Analyzed and updated necessary systems and reports to ensure that portfolio and project status were maintained with complete accuracy.
• Collaborated with stakeholders during the visioning and concept development of a product.
• Developed and maintained an appropriately prioritized backlog of user stories for implementation.
• Developed appropriately detailed specifications for the product features so they were clearly understood by the development teams.
• Developed cases and prioritized stories, epics, and themes to ensure work focuses on those with a maximum value that were aligned with product strategy.
• Developed expertise in the enterprise portfolio and project tracking tool to perform analysis and reporting on the project portfolio.
• Developed scope and defined backlog items (epics/features/user stories) that guide the Agile software development team.
• Drafted key objectives results, and strategies and applied the data for the product to make business decisions.
• Followed competitors and the industry
• Identifies and helps the client understand the business model, value, and value proposition.
• Increased understanding of Agile practices, Lean Startup, new technologies opportunities, and other new trends.
• Owned the product roadmap.
• Possessed a fundamental understanding of end-to-end customer experience integration and dependencies.
• Represented team in front of stakeholders, clients, or users.
• Researched and analyzed the market, the users, and the roadmap for the product. . Served as the voice of the client.
• Solved product-related problems, made decisions, and completed trade-off analysis to stay on track toward business deliverable commitments.
• Was accountable for the created product(s), delivering in the product model and communicating the product needs with business partners. . Was the leader/member of the team.
• Worked with internal and external customers to analyze the needs and align product roadmap to strategic goals.
• Worked with product management and senior management to create a product that fits the company portfolio.

• Conducted triage of inquiries and requested approval of materials.
• Monitored activities, including reviewing and responding to comments on new and existing materials.
• Reviewed moderately complex materials under limited supervision.
• Served as a project management resource for the Bank Data and Analytics team.

• Advanced professional development through active participation in industry. organizations, writing programming publications, pursuing educational opportunities, establishing personal networks, and participating in professional societies.
• Designed, developed, coded, and tested significant complex cross-functional technical solutions that impact multiple areas of disciplines while communicating with internal team members across multiple areas and client functions.
• Ensured risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Followed written risk and compliance policies and procedures (SOP) for business activities.
• Identified and managed existing and emerging risks that stem from business activities and the job role.
• Lead code/design reviews to ensure smooth daily operations and accurate planning for multiple teams.
• Mentored and coached junior/experienced engineers.
• Organized work and led multiple teams to deliver features and solutions.
• Independently resolved complex production issues and led troubleshooting of end-to-end solutions that span multiple applications and systems.
• Worked with architecture to help define directions for cross-functional or highly complex key technologies within a specific domain.

• Performed other tasks as assigned.
• Provided communication to stakeholders on Project Management Office activity as needed.
• Provided support to project managers as needed.
• Received business requirements and then documented requirements.
• Received documentation out to epics and features using JAVA so the IT agile team can execute.
• Sat with businesses and got documents translated.
• Saw and fixed dependencies and implements.
• Supported the Project Management Committee and other committees and meetings as needed by managing agendas, attendance, presentation materials, minutes, and action items.
• Took notes.
• Understood business lingo and IT speak.
• Updated and published the Portfolio List.
• Used Zoom, Slack, Box, Fidelity, collection systems, Host processes, and Microsoft Office Package (Word, Excel, PowerPoint, and Outlook).
• Wrote the IT requirements.

• Actively participated in developing document publishing strategy, policy, and guidelines.
• Completed years of procedure writing experience, business process improvement (BPI) experience, and a combination of both, with documentation, web content that was new, changeable, intertwined with multiple business operations, and quality control assessments of the work performed by the team.
• Consulted, built, and maintained solid working relationships outside of the immediate department.
• Made recommendations, established best practices to document business procedures (SOP), identified process gaps, and offered alternative solutions.
• Managed a pipeline of work from assignment to completion.
◦ Maintained high-quality committee materials and governing documents by proofreading and editing as needed.
• Maintained project management artifacts.
• Maintained the Project Management Office SharePoint site.
• Participated in establishing documentation and web publication guidelines, conducted procedure audits, and certifications, and managed procedure timeline pipeline.
◦ Partnered with Consumer Lending Complaints Executive Office (CLEO) and internal customers LOB subject matter experts to design and compose complex material related
to procedures (SOP), policies, and other web-related content, including internal communications.
• Reviewed procedures (SOP), and documents through annual certification, and worked with subject matter experts.
• Used excellent verbal, written, and interpersonal communication skills, experience applying Wells Fargo Style Guide brand standards, experience leading a fast-paced, demanding, deadline-driven production environment, intermediate Microsoft Excel skills, knowledge of ServiceNow, understanding of the OpenText system, Jira experience, SharePoint experience, strong attention to detail accuracy skills, Web Content Management Systems (CMS), and strong time management skills the ability to meet deadlines.
• Worked effectively in a team environment across all organizational levels, where flexibility, collaboration, and adaptability are important.

• Acted as project manager, an expert in systems, navigation, content, and functionality, as gatekeeper to ensure policies are aligned and meet regulatory and legal requirements. . Adhered to writing standards and the ability to convert and chunk narrative text into succinct procedures (SOP) to ensure end-user usability.
• Assessed internal processes and made recommendations to streamline procedures (SOP) to reduce risk.
• Attended project meetings as the project manager for the department and led the team in the development of and delivery of products.
• Balanced a high volume with complexity and quality.
• Conducted complex problem and audience analysis including researching, analyzing, and consulting with a line of business SMEs, Compliance, and Legal to determine the scope and impact of needs/changes to business documentation.
• Consulted, provided influential leadership, recommendations, and solutions, built, and maintained solid working relationships in and outside of the immediate department.
• Created and delivered effective presentations; ran effective meetings.
• Designed communication/ documentation plans.
• Developed and implemented business documentation plans and strategies for bundled implementation and communication.
• Ensured compliance with regulations/laws, business decisions, department guidelines, and enterprise standards, and tasks were completed on time.
• Evaluated current business practices and policies and recommended the most effective implementation strategy.
• Identified and negotiated resolution of issues including line of business and Wells Fargo enterprise policy alignment and pushed back to impacted line of business and/or escalating as necessary.
• Identified department best practices, recommended new workflows and/or procedures (SOP), problems/issues, designed alternative solutions for senior leaders, notified, and
led negotiation of policy alignment issues with impacted SMEs, business leaders, Legal, Ops Risk, and Compliance to ensure a future state.
• Knew how to get things done with little or no direction.
• Maintained and fostered positive peer, and customer relationships, document library, and repository for audit purposes.
• Managed disagreements with positive outcomes, resolution of issues, review, approval cycle for self, team; coordinated projects to bundle all necessary reviews to ensure customers see the whole picture of all impacted documentation in one review packet, review process including prioritizing, resolving discrepancies by analyzing, negotiating, and escalating as appropriate.
• Measured usability and success of changes and initiatives.
• Negotiated schedules and deliverables.

• Compiled the project portfolio and enhancement portfolio reports, ensuring adherence to procedures (SOP) and selection results.
• Consulted with team members and managers.
• Coordinated and managed implementation resources, and tasks; identified and monitored resolution of issues, escalating as necessary; ensured task completion according to established timelines.
• Delivered training for newly eligible team members.
• Developed communication and training plans; provided input to training design and participated in delivery.
• Executed the intake process.
• Identified best practices and recommended new workflows and/or procedures (SOP).
• Learned and worked with systems and technology.
• Participated in the development of business requirements.
• Played an active role in operational aspects of the work, including data gathering, analysis, audit, quality check, processing, and oversight of other work including start to finish of tasks.
• Provided input to project managers and project teams on appropriate implementation strategy, methods, and plans for initiatives that typically impacted multiple and/or complex systems, workflow, or products with moderate risk.
• Responsible for varied business administrative initiatives.
• Reviewed and approved business cases.
• Submitted PRFs for certifications, updates, and obsolete procedures (SOP) and policies.
• Trained team members and managers.
• Used excellent verbal, written, and interpersonal communication skills, experience consulting with internal clients, businesses, project management, implementation, business process, change management, intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills, process design or improvement experience, strong analytical, quantitative skills, organizational, multi-tasking, understanding of the OpenText system, Web Content Management Systems (CMS), and prioritizing skills.

• Used advanced Microsoft Office (Outlook, Excel, Word, MS Visio, PowerPoint, LiveMeeting, and SharePoint) skills, excellent verbal, written, and interpersonal communication skills, extensive knowledge of ServiceNow, understanding of professional technical writing processes, tools, process flow, procedure writing, process definition, documentation experience, strong analytical skills with high attention to detail, accuracy, organizational, multi-tasking, prioritizing skills, technical documentation, understanding of the OpenText system, Web Content Management Systems (CMS), and publication experience.

• Executed in a fast-paced, high demand, environment while balancing multiple priorities.
• Met stringent deadlines.
• Used English, journalism, professional writing, creative writing, education, communications experience, excellent verbal, written, and interpersonal communication skills, experience writing, and editing external communications, including corporate, executive level communications, intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills, knowledge of ServiceNow, and understanding of consumer related remediation policy, processes, procedures (SOP), technical writing, writing, editing, coordinating, publishing sensitive documentation, project management experience, speaking, writing proficiency in English, strong attention to detail, accuracy skills, collaboration, understanding of the OpenText system, Web Content Management Systems (CMS), and partnering skills.
• Worked nights, weekends, and/or holidays as needed or scheduled.