

Experienced Business and Quality Analyst with over 10 years of expertise in web and mobile applications within the finance, banking, and healthcare sectors. Specializes in regulatory compliance, IT security, and business process management, with in-depth knowledge of consumer lending, mortgages, credit cards, retail banking, insurance, and HIPAA compliance. Adept at managing full project lifecycles, optimizing processes, and driving strategic changes while balancing risk mitigation and operational efficiency. Proficient in requirement gathering, SDLC mapping, RCSA reporting, and developing manual and automated test plans for QA, UAT, and production environments to ensure high-quality deliverables and timely project completion.
• Gathered, analyzed requirements, designed and audited test cases in QC ALM, and reviewed BRDs, CRS, FSDs, production issues, ensuring 100% compliance in TFS and improving delivery by 20%.
• Managed Agile sprints, addressing risks and dependencies, refined user stories, acceptance criteria for better coverage.
• Conducted SQL, ETL, automated testing with Selenium, regression with Tosca, validated Power BI dashboards improving coverage and speed by 20%.
• Resolved defects with TFS and Splunk, validated accessibility (WCAG 2.1 AA) with JAWS/NVDA & coordinated deployments for on-time releases.
• Tested APIs with Postman, ensuring smooth data transfers, product delivery and improving efficiency by 30%.
. Gathered requirements, created FSDs/BRDs, designed workflows for iOS/Android apps, developed test plans, executed backend testing, supported MS SQL to Oracle data migration, managed test execution, tracked defects in ALM, and improved defect resolution time, XML syntax/data standards, and performed automated testing with SQL in UNIX, including GUI, regression, UAT, and security testing, improving overall application stability by 15%.
• Collaborated with risk, compliance, and audit teams to identify and mitigate risks, improving operational efficiency by 25% and ensuring regulatory compliance.
• Led requirements gathering, documentation review (BRDs, FSDs, Change Requests), and production issue analysis, ensuring alignment across cross-functional teams via tools like TFS.
• Developed and executed comprehensive test plans with MS Excel, QC ALM, SQL, and DataStage, achieving 98% test coverage for functional, regression, and production testing.
• Managed Electronic funds transfer (EFT), National Automated Clearing House Association (NACHA) testing.
• Automated testing with Java Selenium and resolved defects using SharePoint, Splunk, TFS and enhancing productivity.
• Analyzed production data using SQL, reducing downstream discrepancies by 30%, and conducted accessibility testing (WCAG 2.1 AA) to improve Power BI dashboard accuracy and reporting quality.
• Led successful requirements gathering with a focus on government, regulatory, and risk standards, ensuring 100% compliance in all QA processes for documentation and production issues, improving process efficiency by 30%.
• Designed and executed over 500 test scenarios using MS Excel, QC ALM, UFT, SQL, and DataStage for functional, regression, and ETL testing, increasing test coverage and reducing defects.
• Collaborated with cross-functional teams, improving issue resolution and ensuring precise testing across Java, .Net, HTML, and CSS platforms.
• Led backlog grooming and coordinated 20+ successful releases, achieving a 98% on-time release rate and reducing validation errors.
• Developed 50+ automated test scripts using Java Selenium, conducting research with SharePoint and Splunk, while reducing defect resolution time through effective JIRA and ClearQuest management.
• Managed the complete test lifecycle with Jira, Bitbucket, Maven, and Jenkins, streamlining ETL, data integration, and warehousing testing with Azure Databricks, Synapse, and Azure DevOps.
• Conducted AML Quality Control, EFT/ACH testing, Compliance Reviews, Financial Crime Investigations, Risk Assessment, Regulatory Compliance, Reporting, Trend Analysis as per BSA/AML Act and NACHA Rules.
• Performed WCAG 2.1 AA compliance testing with JAWS/CCA, achieving 100% accessibility compliance and providing actionable reports to improve user experience.
• Successfully tested ATM/POS systems, ensuring secure debit/credit transactions with NDC protocols, and improved MGU operations with Solartis, increasing system reliability by 30%.
• Gathered requirements, created BRDs, FSDs, MDDs, JIRA stories, conducted risk assessments, identified issues, provided solutions, and tested mobile/web apps (Android, IOS) using SQL/Unix scripts.
• Skilled in JavaScript, JUnit, TestNG, SQL, and web app testing (Java, .Net, HTML, CSS); executed various tests (smoke, functional, regression, UAT) reducing bug detection time by 30%, generated reports, and supported BI teams.
• Analyzed data warehouse requirements, created T2S mappings and SQL queries, improving data accuracy, facilitated and increased ETL testing efficiency Via Informatica by 25%.
• Translated business needs into user stories, liaised between teams, and contributed to defect fixes and system enhancements, supported BI teams with database management, data visualization, and large dataset analysis.
• Provided PET quality experience in underwriting Group Employee Benefits products (Stop Loss, Supplemental Health, Life, Disability), improving product delivery, created user guides, release notes, and training materials enhancing team knowledge and reducing on boarding time by 30%.
• Collaborated with Business and UAT teams to review BRDs/FSDs and ensure timely build delivery.
• Created test plans, estimated timelines, approved changes, managed test cases in QC ALM, supported offshore QA reducing defect backlog by 25%, tested UI with QTP, triaged defects, led reviews, maintained regression suites ensuring 95% pass rate.