

• Analyze data results for adherence to guidelines, correct logic, grammar, and spelling
• Conduct research as needed to appraise the accuracy of project data
• Leveraged accounting and finance knowledge to assist fully remote team on data procurement, as well as additional quality assurance responsibilities
• Write prompts of varying size matching specified requisites, with accuracy and creativity
• Regularly gain an understanding for new data guidelines and assess projects accordingly
• Communicated with tenants and landlords regarding documentation, claims, and questions in association with their tenancy and qualifications for government assistance by phone and email
• Using Excel, calculated maximum amount of housing and utility assistance that could be provided
• Ensured all necessary documentation provided by tenants and landlords are thoroughly and accurately completed according to Michigan State Housing Development Authority (MSHDA) guidelines
• Maintained customer records and appointment check-ins, and coordinates with patients in person and over the phone to schedule advance appointments across multiple doctors' schedules
• Handled patient billing codes and payments in accordance with patient care and established policies
• Took initiative in creating organizational solutions for office records and administrative procedures
• Utilized technical skills and independent analysis of account estimation to solve member concerns in an organized, timely, and resourceful manner
• Serviced financial transactions for members, such as deposits and withdrawals, creating certified cashier's checks, setting up automatic loan payments and transfers, and balanced cash drawers