User details
KV
KV
Ky Vang
@ky_vang_9ke50vde7
IT Operations Technician
Minneapolis, MN, United States
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Member since: Jan 22, 2025Dedicated IT professional with five years of experience supporting enterprise systems, specializing in network administration, troubleshooting, and customer-focused technical support. Actively pursuing opportunities to leverage technical skills and expand industry knowledge.
• Install and configure printers onto the network statically and dynamically via DHCP.
• Configure printers into the correct VLAN.
• Perform daily fleet monitoring over 10,000 printers in enterprise network.
• Execute daily troubleshooting on printer network connectivity.
• Analyze event logs and system logs on printers remotely via Citrix.
• Update and install printer software, firmware, and drivers to printers and end user computers across the enterprise.
• Administer ServiceNow tickets, communicate with other IT members and end users, and meet service level agreement standards. . Add printers into Active Directory Print Servers on Windows Server
• Install and network configure desktops, laptops, printers, and VolP phones to the environment. . Add, create, and assign users to GPO in Active Directory.
• Implement large scale infrastructure projects and performed Go-live support after completion of IT Projects.
• Analyze and support laptops/desktops, applications, scanners, printers/label printers, and VolP system remotely via Citrix.
• Communicate regularly with end users and other IT teams to manage service level expectations based on SLA.
• Create, updated and contributed research towards the development of knowledge- based articles and documentation in ServiceNow.
Learn how data centers operates.
Design and implement network topologies.
Work with RJ45 and FIber cables.