User details
Marko Perić
@markoperic
Hotel Manager
Varaždin, Varaždinska Županija, Croatia
10Followers22Following0Mutual0Post
Member since: Sep 19, 2024Being proud of experienced and passionate Hotel Manager with a proven track record of success in the hospitality industry. With extensive knowledge in all areas of hotel operations, I am a strong leader who is able to effectively manage and motivate teams to provide exceptional service and exceed guest expectations. My strong communication and organizational skills allow me to effectively handle all aspects of hotel management, from guest relations to financial management. I am dedicated to creating a positive and welcoming environment for both guests and staff, and I thrive in fast-paced and dynamic environments. With a commitment to continuous improvement and a customer-centric approach, I am driven to ensure that every guest has a memorable and enjoyable stay at my hotel.
Utterly over 2 years of experience as a Housekeeping Manager, I have developed a strong passion for maintaining high standards of cleanliness and organization. My extensive knowledge in managing teams and implementing efficient strategies has allowed me to consistently exceed expectations and deliver exceptional results. My attention to detail and strong communication skills have also been instrumental in building strong working relationships with colleagues and clients alike. I am dedicated to providing top-notch service and ensuring a positive and welcoming environment for all. • Responsible for overseeing the daily operations of the housekeeping department • Ensures that all guest rooms and common areas are kept clean and presentable • Trains and supervises housekeeping staff to maintain high standards of cleanliness • Develops and implements cleaning schedules and procedures to efficiently manage workload • Conducts regular inspections to ensure cleanliness and resolve any issues • Manages inventory and orders supplies for the housekeeping department • Responds promptly to guest requests and concerns related to housekeeping services • Collaborates with other departments to ensure seamless guest experience • Conducts performance evaluations and provides feedback to staff • Implements and enforces safety and sanitation protocols • Keeps updated with industry trends and innovations in housekeeping practices.
With over a decade of experience in the dynamic and fast-paced world of food and beverage, I have honed my skills as a strategic and results-driven manager. My passion for creating exceptional guest experiences, coupled with my strong leadership abilities and in-depth knowledge of the industry, have allowed me to consistently drive revenue growth and exceed business goals. From fine dining to large-scale events, I have successfully managed and trained diverse teams to deliver top-notch service and elevate the overall dining experience. I am constantly seeking new challenges and opportunities to showcase my expertise in the food and beverage industry. • Oversee all aspects of the food and beverage operations within the establishment • Create and maintain budget for food and beverage department • Manage inventory, ordering, and cost control for food and beverage items • Develop and implement innovative menus and promotions to attract customers • Train and supervise staff to provide exceptional customer service • Ensure compliance with health and safety regulations • Handle guest inquiries and complaints in a timely and professional manner • Collaborate with other departments to ensure a smooth and efficient operation • Conduct regular inspections of the dining and bar areas to maintain cleanliness and quality standards • Participate in regular meetings with management to discuss performance and strategies for improvement.
Experienced with over 4 years of experience as a Front Office Manager, I have developed a passion for providing exceptional customer service and ensuring smooth operations in fast-paced environments. My expertise lies in managing front desk operations, training and supervising staff, and maintaining high levels of guest satisfaction. My strong communication, organizational, and problem-solving skills have allowed me to effectively handle challenging situations and deliver results. I thrive in dynamic and diverse teams, and am always seeking opportunities to learn and grow in my role. • Responsible for managing and overseeing the daily operations of the front office • Train, supervise, and schedule front desk staff to ensure efficient and effective service • Maintain guest satisfaction by addressing and resolving guest inquiries and complaints • Monitor and manage room inventory and reservations to maximize occupancy and revenue • Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience • Implement and enforce policies and procedures to maintain high levels of customer service and efficiency • Create and manage budgets, track expenses, and report financial data to upper management • Conduct regular performance evaluations and provide coaching and feedback for front office staff • Maintain accurate records and handle cash and credit transactions in accordance with company policies • Keep up-to-date with industry trends and implement new strategies to enhance guest services and increase revenue • Coordinate and oversee special events and promotions such as weddings and conferences.