MOHAMMAD MANSOOR AHMAD

• Facilitating agile ceremonies, including daily stand-up meetings, sprint reviews, retrospectives, sprint and release planning, and product backlog refinement sessions.
• Organized and facilitated agile ceremonies, ensuring positive and productive meetings.
• Collaborated closely with product owners to manage backlogs efficiently.
• Effectively managed user story estimation and forecasting.
• Adept at ensuring positive and productive meetings that stay on topic and within time constraints. Skilled in collaborating with product owners to manage backlogs and effectively forecasting user story estimation. . Liaise with stakeholders & setting up the head end infrastructure required for testing all the features
• Collaborated with stakeholders to gather and document business requirements for Credit cards and loan portfolio, including system enhancements, process improvements, and regulatory compliance initiatives.
• Conducted detailed data analysis to identify trends, patterns, and areas of improvement in banking operations, customer behavior, and risk management.
• Developed comprehensive business requirement documents (BRDs) and functional requirement documents (FRDs) to facilitate effective communication between business users and technical teams.
• Assisted in the design and implementation of new banking products and services by providing valuable insights and recommendations based on market research and competitive analysis.
• Conducted user acceptance testing (UAT) to ensure the successful implementation of banking systems and applications, identifying and resolving any issues or discrepancies.
• Collaborated with cross-functional teams, including IT, compliance, risk management, and operations, to streamline processes, reduce costs, and enhance customer experience.
• Monitored regulatory changes and ensured compliance with applicable banking regulations, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Prepared and delivered reports, presentations, and updates to management and stakeholders, highlighting key findings, project progress, and recommendations.
• Perform functional testing while creating different test case scenarios, UAT test planning before releasing to production.
• Hands on experience on JIRA, Confluence, Snowflake, Oracle database, MS Office. Expertise in software development life cycle (SDLC) and proficiency in software testing processes.

Environment: Snowflake, SQL, Java, Visio, JIRA, Azure DevOps, Confluence, MS Visio, Swagger, XML, JSON, Banking Domain expert, Oracle Database.

• Facilitating agile ceremonies, including daily stand-up meetings, sprint reviews, retrospectives, sprint and release planning, and product backlog refinement sessions.
• Organized and facilitated agile ceremonies, ensuring positive and productive meetings.
• Collaborated closely with product owners to manage backlogs efficiently.
• Effectively managed user story estimation and forecasting
• Collaborated with stakeholders to gather and document business requirements for banking projects, including system enhancements, process improvements, and regulatory compliance initiatives.
• Worked in Agile/Scrum and Scaled Agile Framework (SAFe).
• Conducted detailed data analysis to identify trends, patterns, and areas of improvement in banking operations, customer behavior, and risk management.
• Developed comprehensive business requirement documents (BRDs) and functional requirement documents (FRDs) to facilitate effective communication between business users and technical teams.
• Assisted in the design and implementation of new banking products and services by providing valuable insights and recommendations based on market research and competitive analysis.
• Conducted user acceptance testing (UAT) to ensure the successful implementation of banking systems and applications, identifying and resolving any issues or discrepancies.
• Collaborated with cross-functional teams, including IT, compliance, risk management, and operations, to streamline processes, reduce costs, and enhance customer experience.
• Monitored regulatory changes and ensured compliance with applicable banking regulations, such as Anti- Money Laundering (AML) and Know Your Customer (KYC) requirements.
• Prepared and delivered reports, presentations, and updates to management and stakeholders, highlighting key findings, project progress, and recommendations.
• Perform functional testing while creating different test case scenarios, UAT test planning before releasing to production.
• Hands on experience on JIRA, Confluence, Snowflake, Oracle database, MS Office Expertise in software development life cycle (SDLC) and proficiency in software testing processes

• Encouraging the use of Agile engineering practices within the developers and organization.
• Organize product workshop with all stake holders and help Product Owner to come up with Product Vision,
• Product Backlog, Milestones & Release plans.
• Facilitate Scrum ceremonies (Grooming, Look Ahead, Sprint planning, Daily stand-ups, Reviews, Demos & Retrospectives). . Motivate and help the team to continuously improve the process to enable faster delivery.
• Ensuring the Scrum artifacts are updated regularly for a better visibility and transparency on the Product Burn up. . Assist in the administration and review of Client Risk Scoring, Client Identification, Client Onboarding, identifying Key Risk Indicators (KRI), and KYC documentation oversight/management requirements.
• Prepared Use Case Models based on Business Requirement documentation (BRD) gathered through interaction with users. Studied existing business applications and processes, collected end-user requirements, and suggested the improvised Business Process Model.
• Thorough understanding of various modules of AML including Watch List Filtering, Suspicious Activity Monitoring, CTR, CDD, and EDD. . Working on Agile Safe terminology Jira writing user stories as per Sprint. Using Confluence for storing the activities writing and Finalizing FSD or BRD.
• Arranging of workshops with relevant stakeholders like end users, third party support vendors and product owners for discussing, defining, and finalizing the requirements.
• Identifies inconsistencies in data or results, define business issues and formulate recommendations on policies. Exchanges information in a concise and logical way as well as be sensitive to audience diversity. Reporting enabling the understanding of the business parts like customer acquisition process, cost, etc.
• Analyze trends in large and complex datasets to enable data-driven strategies. Identify unconventional data sources that can be used for understanding customer behavior, identify ways that data can be captured and then use that data to further refine existing strategies. Resolve issues and mitigate risks.
• Design, develop and conduct strategic planning and execute project management in the assigned project. Manage the relationship with various functions and departments within the bank to ensure collaboration and alignment to organizational objectives. Maintain the Customer escalations within the desired levels. . Monitor the login to disbursement process Provide recommendations to management for review of the credit policy. Help the management team in developing new products Maintain deviation records and track. Monitor early warning trigger by daily and monthly which would assist to control overall banking risk.
• Data mapping between the existing systems of records to TCS BaNCS and client's database.

• Involved in Business Process Redesign and its documentation.
• Prepared the Business Requirement Document (BRD) and functional requirement document (FRD) for the enhancement of the existing services.
• Conducted JAD sessions with business units and stakeholders to define project scope, identify business flow, and determine whether any current or proposed systems are impacted by the new development efforts.
• Utilized Agile Methodology to configure and develop processes, standards, and procedures.
• Created workflow diagrams, UML diagrams, process models, activity diagrams, use cases, and swim lanes, for incorporating design changes in the order creation/ management system
• Ensure credit policies and procedures are followed according to established guidelines and applicable legislation. Responsible for doing Quality checks, Analysis of Poses to improve the quality of the work. Supervising Sales team for ensuring compliance with the company policies and procedures to prevent Fraud.
• Performing transactional analysis and pro-actively engage to mitigate risks in the transaction. Working knowledge of financial statements and financial statement analysis. Resolving customer complaints and escalations as per the defined TAT. Connecting with the customers about problem and providing resolution
• Review and manage various finance documents. Track & report quarterly actuals upon completion. Assisting in research, modelling and development for refinement of the current credit risk framework. Communicating with stakeholders and internal audit. Collaborating with stakeholders to ensure right expectations are set.
• Analyze, monitor and creating a policy and process road map for merchant lending and consumer finance. Recommending cases to the higher level and approving as per the delegation matrix. Maintenance of various MIS & Data like approval and rejection ratio, disbursal data, PDC presentation data, portfolio indicators etc.
• Analyzing and preparing business performance and identifying areas for growth and opportunities for improvement. Working extensively on customer and product lifecycles backed by exploratory data analysis, segmentation, acquisition, activation, credit limit management, restructuring, settlements, payment holiday.

. Interacting with Business for requirement gathering, analysis and documenting them. Conducting and participating in requirement analysis workshops with project stakeholders.
• Coordinating with stakeholders belonging to various verticals during the process of sanctioning, credit delivery, audit and recovery. Conducting the rating of the borrower and recommending credit decision in consultation with Credit Manager. Monitoring of accounts post disbursal. Conducting renewal of accounts. . Ensure transaction and collateral security remains within approval guidelines, documentation, financial compliance of the transaction. Maintaining portfolio of high-quality risk via timely borrower and portfolio reviews, identifies deteriorating risk situations, recommends remediation to ensure safety of funds. Proactively manage the risk of the designated periodic review, monitoring trends in key credit aspects and take immediate corrective action breaches downturn in