User details
Noor Ahmed
@noor_ahmed
Senior Technical Support Specialist
Mount Houston, TX, United States
4Followers15Following0Mutual0Post
Member since: Jan 22, 2025• Over 10 years of experience as a Senior I.T. Service Desk Admin, Configuration Analyst, and System Administration.
• Extensive expertise in Azure Administration, IT Service Management, and End-User Computing.
• Proven ability to streamline IT operations and enhance system performance in global environments.
• Proficient in implementing, managing, deployment and troubleshooting of Azure services, including Microsoft Entra ID, Single Sign-On (SSO) integration, Azure Resource Groups Deployment, Virtual Machines, and App Services etc.
• MS 365 Administration - Skilled in managing SharePoint sites, Teams, OneDrive, Exchange with RBAC permissions, enhancing collaboration and security within the organization.
• SCCM - Extensive experience in creating / deploying packages in large-scale banking IT infrastructures.
• Expertise in SailPoint account's provisions / deprovision, apply, track and delegate requests.
• Expertise in Windows Server and VMware configuration, including TCP/IP, LAN, DHCP, DNS, and firewall, GPO, Domain Join, SMB and NTFS protocols. etc.
• Experienced in resolving solutions that improve service availability, continuity, and security.
• Adept at collaborating across global diverse teams to deliver IT solutions aligning with organizational goals.
• Skilled in market data applications, virtualization, identity and access management, and advanced troubleshooting.
• Managed and supported Microsoft Entra ID (Azure Active Directory), ensuring seamless user provisioning and deprovisioning, and maintaining compliance with security policies.
• Deployed and configured Azure Resource Groups, Virtual Machines, and App Services for secure and scalable application hosting.
• Utilized Azure Monitor for proactive performance tracking and incident resolution.
• Administered Microsoft 365 services, managing SharePoint site deployments, OneDrive configurations, and Teams to optimize communication and document collaboration.
• Handled escalations, incidents, and change management in a global IT environment across NAR, EURO, and APAC regions.
• Managed accounts across financial and security platforms, including RSA SecureID, SSO, LDAP, and Active Directory.
• Troubleshoot incidents using Goverlan / RDP, deploying and updating packages with SCCM, SDG Manager, and Snowstorm tools.
• Supported Citrix platforms, deployed Citrix Workspace, and resolved application issues across workstations, laptops, and VDIs.
• Delivered VPN solutions leveraging Cisco AnyConnect and F5, enabling secure remote access for 22,000 users in a large team environment.
• Provided advanced troubleshooting for Citrix Workspace, VMware environments, and enterprise applications.
• Streamlined software deployment using SCCM and automated scripts, optimizing operational efficiency.
• Conducted business system analyses, evaluated processes, and escalated unresolved tasks to higher-level resources.
• Led on-call rotations to ensure SLA compliance and incident resolution.
• Configured and deployed Microsoft ProLiant servers, Windows Servers, workstations and laptops.
• Set up hardware, software, and network configurations, including site recovery for disaster preparedness.
• Managed enterprise-wide imaging for desktops, laptops, and workstations, supporting cloud migration initiatives.
• Collaborated with technical teams to resolve escalated incidents via Remedy, ensuring timely ticket closure.