

Dynamic SDET II with 16 years of experience in leading QA engineering teams and optimizing testing protocols. Successfully led a team to reduce defect rates by 40% and implemented automated API testing to decrease manual testing hours by 60%. Seeking roles to enhance software quality and efficiency through functional testing, automation, and strategic end-to-end testing solutions.
Led a team of 12 QA engineers to establish testing protocols, reducing defect rates by 40%.
Handled end-to-end testing of messaging, voice and video products on web,mobile,windows and macOS, which deals real-time communication for over a half a million users, servicing more than 200 financial institutions.
Implemented automated API testing solutions with Python, decreasing manual testing hours by 60%.
Executed the transition to Cypress for end-to-end test automation, ensuring consistent productivity in handling nightly test runs across multiple platforms.
Facilitated Agile methodology adoption in the QA team, resulting in a 25% improvement in release cycle efficiency.
Developed and executed over 1000 test cases, reducing the defect ratio by 26%.
Managing targeted release workload with multi-vendor teams across different Geo-locations.
• Promoted to serve as functional lead and SME in guiding software quality and testing teams for new applications and monthly Go-Live activities for Adobe XD.
• Collaborated with product and development teams to refine requirements, enhancing test accuracy by 15%.
• Acted as Scrum Master to oversee all levels of testing with improved processes and efficiencies that translate to reduced redundancies.
• Managed critical update of existing software products in beta phase with release of stable version to users with insight of new features and know issues.
• Supervised and implemented NGL licensing system before 6 months of planned delivery, across all platforms for Adobe XD and Muse.
• Conducted functional, integration, and regression testing for enterprise software, ensuring 99% test coverage across web,mobile, windows and macOS systems.
• Conducted Retrospective, Backlog grooming to maintain bug detection rate.
• Collaborated with senior managers to establish operating strategies and develop application features and prioritize workflow completion by quality team.
• Leveraged QA automation in Test Driven Development environment to create and execute software test and integration plans.
• Provided testing for troubleshooting methods and devised solutions with documentation for standardized team use.
• Developed team-wide training programs, raising overall QA competency by 20%.
• Acted as coach and mentor to 26 squad teams, delivering feedback, performance management and talent development for junior developers and engineers.
• Contributed significantly to improving software reliability for the major customer-facing product with a 40% reduction in reported issues.
• Streamlined support team operations by implementing agile methodologies, leading to a 15% increase in software optimization efficiency.
• Optimized SaaS, web domain, and cloud service product management through advanced client-side scripting techniques, resulting in a improvement in service efficiency.
• Collaborated with developers to troubleshoot and resolve bug occurrences, decreasing defect resolution time by 15%.
Led cross-functional team to conduct compatibility testing, enhancing multi-vendor software integration using comprehensive QA strategies and tools.
Played instrumental role in identifying potential threats and bugs in the software, reducing system crashes by 35%.
Directed and resolved 3-tier escalation support requests utilizing CRM software, decreasing unresolved call rates by 25%.
Managed bug reporting through JIRA, improving the defect resolution timeline by 25%.
• Executed continuous installation and upgrade cycles on Windows and Linux systems, ensuring enterprise security through regular software updates.
• Developed comprehensive troubleshooting guides and training materials, which led to a 25% decrease in escalation rates and empowered support teams to independently resolve technical issues utilizing cutting-edge diagnostic software.
• Leveraged technical knowledge and support skills to troubleshoot and fix system issues swiftly and efficiently.